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©2019  Government - Citizen Engagement



The Liberia Citizen-Government Engagement Project  (CGEP) started in July 2014, seeks to close the communications and engagement gap between government and citizens and citizens and their government. The project was piloted in two counties ---- Grand Cape Mount and Margibi, in partnership with the Ministry of Gender, Children and Social Protection, women’s and community groups and citizens. The substantive focus of the project has been to strengthen the ability of the government to effectively respond to citizen reports of incidences of child sexual abuse.

The project has demonstrated that through the use of technology and a well-structured two-way communications process (a feedback loop), the government can now effectively communicate with its citizens and citizens can increase their contributions to the development and implementation of government policies and programs.


We created a low-tech citizen-government-citizen feedback loop mechanism that is currently rendering the following services in the country:


  • Give citizens a means to report cases of abuse to nearby Child Welfare Centers (CWCs), who immediately summarises the case and SMS it via any mobile phone to FrontlineSMS system at the local Gender Ministry Office for referrals.

  • Strengthen the local MoGCSP to effectively address the issue of abuse, keep all cases and data received safe and close the communication gap between citizens and government.

  • Use the Internet connectivity at the local gender office to ease the CGC’s stress of traveling to Monrovia to submit a monthly report.

  • Use the media to create awareness and amplify incidents of abuse and put pressure on the government to respond.

How the Feedback Mechanism works


The fundamental purpose of our innovation is to close the communication gap and improve collaboration between citizens and the government to address incidents of sexual abuse in the two counties.  The major stakeholders in the feedback loop are (a) citizens who file complaints (b) Child Welfare Committee (CWC) members who are based throughout the county; (c) the County Gender Coordinator who represents the Ministry of Gender; and (d) local agencies to whom the complaint may be referred for action, including the Ministry of Gender itself, the local Ministry of Justice, Ministry of Health and the police.


 When sexual abuse occurs the victims of the abuse or family members use an SMS text hotline to immediately report the case to a nearby Child Welfare Committee member, who records the case on his or her mobile phone and sends it directly to the County Gender Office. This way, victims and Child Welfare Committee members do not have to travel long distances from where they live to the county gender office to report the case.














When the report is received and recorded on a database by the County Gender Officer, it automatically sends an acknowledgment to the reporter that the message has been received. If the case is severe and requires immediate action, the County Gender Coordinator or the Child Welfare Officer, immediately refer the victim to a nearby clinic or hospital for medication and checkup, while the perpetrator is arrested for investigation.


Any case of reported sexual abuse is referred by the County Gender Officer to three major agencies involved in the referral pathway---Ministry of Gender, Children and Social Protection, Ministry of Justice (Police, Magistrates, County Attorney, and Court) and Ministry of Health. The two-way feedback loop technology helps them deal with and coordinate cases of sexual abuse within the county and send regular electronic reports to the Ministry of Gender headquarters.


Whatever actions get taken against perpetrators are reported back to victims and others who filed the complaint. This way, citizens are fully aware of how the government handles and treats cases of sexual abuse.

Local Ministry of Gender, Children and Social Protection in our pilot counties – Cape Mount and Margibi, are currently benefiting from our innovation that has helped to reduce incidents of sexual abuse greatly since 2014. Our system reported 35 cases of sexual abuse in the two counties and followed all cases progress at court with the Ministry of Gender, Children and Social Protection.